We respect your privacy
“Personal information” is information which we hold which is identifiable as being about you (or from which your identity may reasonably be ascertained).
Collection of personal information
LB Learning Solutions will, from time to time, receive and store personal information that you enter onto our website, that you provide to us directly or which is given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your bookings or services. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our consultants or customer support.
Additionally, we may also collect any other information that you provide while interacting with us.
Generally, we collect your personal information to provide you with services and to administer our relationship with you. We also collect personal information for marketing purposes and to provide you with information about special events and services that may be of interest to you.
How we collect your personal information
Use of your personal information
LB Learning Solutions may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve services and better understand your needs.
We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. If you do not wish to receive marketing or other communications from us, please contact us so that we can update your preferences.
Disclosure of your information
We may from time-to-time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect our copyright, trademarks, legal rights, property or safety or that of our clients or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
LB Learning Solutions is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Once we no longer need your personal information, we take reasonable steps to de-identify your personal information.
Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs or details of health, disability or sexual activity or orientation. We rarely ask for sensitive information but may do so occasionally as part of the provision of our services. We will not require you to provide sensitive information unless you have consented, or the collection of the information is specifically authorised or required by law.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information that we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Identifiers and anonymity
As required by the Australian Privacy Principles, we do not collect or use Commonwealth government identifiers when interacting with you.
Where practical, you may deal with us on an anonymous basis however, because of the nature of the services we provide, if you do not provide us with your personal information, we may not be able to provide you with the requested service.
Questions or complaints about privacy
If you have any questions whatsoever on our handling of your personal information or the kind of personal information that we hold about you, please contact us on the details below and we will endeavour to assist you with your request.
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
For information about privacy generally, or for individuals who have privacy concerns which they feel we have not resolved to their satisfaction, the Office of the Australian Information Commissioner can be contacted on 1300 363 992 or via http://www.oaic.gov.au.
When you come to our website, we may collect certain information such as browser type, operating system or website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time-to-time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that LB Learning Solutions is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
This policy is effective from September 2019.