Disclaimer

Website terms

1. Nothing in these website terms limits or excludes any promise or guarantee that we must provide to you under law (including the Australian Consumer Law) which we are prohibited from excluding or limiting.
2. To the extent that we are allowed to do so by law:
   • all terms, promises and guarantees which are not clearly set out in these website terms are excluded; and
   • we will not be liable for any indirect or consequential loss or damage.
3. While we try to ensure that the information on our website is correct and up to date, we cannot promise that is the case. The information provided on our website may change from time to time and is not intended to be, and should not be relied upon as, the ultimate and complete source of information on any topic.
4. We may provide links to other internet sites from time to time. Where we do so, we are providing you with information only – the other internet sites are not under our control. We are not providing these links as an endorsement or for commercial gain. While we take care in providing these links as suitable reference resources, you are responsible for making your own investigations, decisions, enquiries about information retrieved from other websites.
5. If you believe any information on our website is inaccurate, out of date or misleading, please let us know by emailing [email protected].

Online orders

Making an order

1. When you make a booking via my website, you agree to the terms of our Disclaimer and Privacy Policy.
2. Payment is required at the time of making your booking. Your order will not be accepted until payment for the order has been received in full.
3. You will receive written confirmation from me when I accept your order. Please check this confirmation carefully to ensure that it correctly records your details and your selected booking time.

Rescheduling or cancelling your session

1. I understand that sometimes unforeseen circumstances arise from time-to-time. If something should arise for you which means that you can’t attend a scheduled session, I ask that you reschedule or cancel your attendance at least 48 hours before the start time for that session.
2. You can reschedule or cancel your session by using your confirmation link. Please note that your preferred rescheduled session time may not always be available.
3. If you give me at least 48 hours’ notice before your scheduled session, the amount that you have paid to me will be applied to your rescheduled session or otherwise refunded to you (as applicable).
4. If you give me between 24 and 48 hours’ notice before your scheduled session, I may:
   • ask that you pay an additional 25% of your overall fee (in the case of a reschedule); or
   • retain an amount equal to 25% of your overall fee from the amount which we will refund to you (in the case of cancellation).
5. If you reschedule or cancel your session by giving us less than 24 hours’ notice, you will forfeit your session fee and it is non-refundable.
6. This cancellation and rescheduling policy will be strictly enforced to ensure that your scheduled session time can be offered to someone else. If I don’t hear from you about your cancellation or reschedule in accordance with these times (including where you do not attend a session without providing me notice), I will not be able to provide you with a refund or credit and you will forfeit your full payment.

Prices and payment

1. I reserve the right to change the prices for services displayed on this website at any time before you place an order.
2. Payment for orders placed through our website may be made by credit card (Visa or MasterCard only) processed online using the secure Stripe payment gateway. Your payments made through Stripe are subject to Stripe’s own terms and conditions and privacy policy.

Service guarantees

1. My services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with my service, you are entitled:
   • to cancel your service contract with me; and
   • to a refund for the unused portion, or to compensation for its reduced value.
2. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
3. To the maximum extent permitted by law, my liability will not exceed the fee and in no case will I be liable for any indirect or consequential loss.